Transforming from the Inside Out by Norbert Majerus
January 8, 2019
When I talk at conferences about leading a lean transformation, I like to ask the audience for the most important metrics they track in their organizations. I write down their answers, which range from lead time to cost to inventory. Then I ask: “What is the most difficult part in your transformation — changing the process or managing the people?” So far, the unanimous answer has always been that the people part is the most difficult. Many who have worked with advanced transformations also comment that managing people is the most important part.
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